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Refund Policy

Last Updated: November 10, 2025

At Jeux Racines, customer satisfaction is a priority. Our refund policy complies with consumer protection regulations in Quebec and Canada to ensure fairness and transparency in all our transactions.

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1. Eligibility for Refunds
Refunds are available under the following conditions:

  • Defective Products: If a product purchased from Jeux Racines is found to be defective, you are eligible for a refund, repair, or exchange. Proof of purchase and a description of the defect are required.

  • Non-conformity: If the product does not match the description provided at the time of purchase, you may request a refund.

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2. Refund Request Process
To initiate a refund, please contact us within 30 days of your purchase by email at gestionconseil2010@gmail.com. Please include your order number and a brief description of the issue.

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3. Conditions for Returns and Refunds

  • Products must be in their original packaging and unused, except in cases of defect or non-conformity.

  • Refunds will be issued to the original payment method.

  • Jeux Racines reserves the right to inspect returned items before processing a refund.

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4. Exceptions
Certain products are not eligible for refunds, including but not limited to:

  • Clearance or final sale items

  • Digital goods or downloadable content once downloaded

  • Customized or personalized items

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5. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are typically processed within 5-10 business days, depending on your payment provider.

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6. Changes to the Refund Policy
Jeux Racines reserves the right to amend this Refund Policy to remain in compliance with applicable laws. Any changes will be posted on our website.

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By making a purchase with Jeux Racines, you acknowledge that you have read and agreed to this Refund Policy.

Contact Information


For questions regarding our Refund Policy, please contact:

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